Shipping policy
AURA NUTRITION — SHIPPING POLICY
Last updated: 1 October 2026
DELIVERY WITHIN AUSTRALIA
Aura Nutrition ships within Australia only. We do not currently offer international shipping.
SHIPPING RATES
• Standard shipping: $10 AUD per order.
• Express shipping: $22 AUD per order.
The applicable shipping charge is displayed at checkout before you complete your purchase.
ORDER PROCESSING AND DISPATCH
Orders are dispatched within 3 business days after successful payment.
Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed from the next business day.
If an unexpected issue affects dispatch, we will contact you using the details provided with your order.
DELIVERY TIMEFRAMES
Standard delivery is estimated to take 5–12 business days after dispatch. This is additional to our processing time of up to 3 business days.
Express shipping is available for $22 AUD. For an express delivery estimate to your postcode, please contact Auranutritionsales@gmail.com before ordering. Express shipping does not shorten our stated processing time.
Delivery estimates are not guaranteed arrival dates. Actual delivery times may vary depending on your location, public holidays and carrier disruptions. Regional and remote destinations may take longer.
DELIVERY DETAILS
Please ensure your name, delivery address and contact information are correct before completing your order.
If you notice an error, email Auranutritionsales@gmail.com as soon as possible with your order number and the correct details. We will try to update your order before dispatch, but changes may not be possible once it is on its way.
If a parcel is returned because of an incorrect address supplied by you or because it was not collected, we will contact you to discuss the next steps. Any reasonable redelivery charge will be explained and agreed before the parcel is resent. You will not be charged to correct an error caused by us.
DELAYED OR MISSING PARCELS
If your order has not arrived within the estimated delivery period, email Auranutritionsales@gmail.com with your order number.
We will investigate with the delivery provider and work with you towards an appropriate resolution. You do not need to resolve a missing-parcel claim with the carrier yourself.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or contains the wrong product, contact Auranutritionsales@gmail.com as soon as reasonably possible.
Please include your order number, a description of the issue and photos where available. Keep the product and packaging where practical so we can assess the problem.
Do not consume a product if its safety seal is broken on arrival or you suspect it is unsafe.
We will arrange an appropriate remedy and cover reasonable return shipping costs where the product is confirmed damaged, faulty or incorrectly supplied and a return is required.
RETURNS AND CANCELLATIONS
For return eligibility and cancellation details, please refer to our Returns & Refunds Policy.
Contact us promptly if you wish to cancel an order. Once an order has been dispatched, we may be unable to stop delivery.
YOUR CONSUMER RIGHTS
Nothing in this policy limits your rights under Australian Consumer Law, including rights relating to products that are not delivered, arrive damaged or fail to meet consumer guarantees.
CONTACT US
For shipping enquiries, delivery issues or address changes:
Aura Nutrition
Email: Auranutritionsales@gmail.com
Website: https://shopauranutrition.com