Privacy policy
AURA NUTRITION — PRIVACY POLICY
Last updated: 1 October 2026
Aura Nutrition operates shopauranutrition.com and its related products, content, tools and services (the “Services”). Our online store is powered by Shopify.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase products, create an account or contact us. If this policy conflicts with our Terms of Service on the handling of personal information, this policy takes priority.
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our Services, we may collect:
• Contact information, including your name, email address, phone number, billing address and delivery address.
• Order and transaction information, including purchases, payment confirmations, returns, exchanges and cancellations.
• Payment information processed by Shopify and our payment providers to complete transactions.
• Account information, including login details, preferences and settings.
• Information you provide when contacting us, submitting a review or requesting support.
• Device and browsing information, including your IP address, browser type, device identifiers, pages visited and interactions with our website.
• Shopping preferences and interests inferred from your activity, where permitted by applicable law.
You may choose not to provide certain information. However, we may be unable to process your order or provide a requested service without information necessary for that purpose.
HOW WE COLLECT INFORMATION
We collect personal information:
• Directly from you when you place an order, complete a form, create an account, subscribe to marketing or communicate with us.
• Automatically through cookies and similar technologies when you browse or use our Services.
• From Shopify and service providers supporting payments, delivery, analytics, security and customer support.
• From marketing partners and connected services, where permitted by law and your applicable privacy choices.
HOW WE USE INFORMATION
We use personal information to:
• Process payments, fulfil orders and arrange delivery.
• Manage accounts, returns, refunds and customer enquiries.
• Send order confirmations, delivery updates and other service communications.
• Remember preferences and improve our website and shopping experience.
• Understand website performance and customer interests.
• Provide marketing and personalised advertising, where permitted.
• Detect fraud, protect accounts and maintain security.
• Meet legal obligations, maintain business records and resolve disputes.
MARKETING COMMUNICATIONS
We may send promotional communications where you have consented or where otherwise permitted by applicable law.
You can unsubscribe from marketing emails using the unsubscribe link in the message or by emailing Auranutritionsales@gmail.com.
Unsubscribing from marketing does not stop essential communications about your orders, payments, deliveries or customer service requests.
COOKIES, ANALYTICS AND ADVERTISING
Our website and service providers use cookies and similar technologies to operate the store, remember preferences, understand website activity and support advertising.
Where advertising features are enabled, information about your browsing, purchases and interactions may be used to personalise advertisements and measure their effectiveness, including across other websites and services.
You can manage cookies through your browser and, where available, the privacy controls on our website. Blocking some cookies may affect website functionality. Where consent is required for non-essential tracking, we will request it.
HOW WE SHARE INFORMATION
We may share personal information with:
• Shopify, which hosts and supports our store.
• Payment providers, delivery services and fulfilment partners.
• Providers supporting website operations, cloud storage, analytics, customer support and security.
• Marketing and advertising partners, subject to applicable law and your privacy choices.
• Professional advisers and authorities where necessary to meet legal obligations or protect legal rights.
• Other parties where you request or authorise the disclosure.
• Parties involved in a proposed sale, merger or restructuring of our business, subject to appropriate confidentiality and legal requirements.
RELATIONSHIP WITH SHOPIFY
Shopify collects and processes personal information to operate and improve the Services.
Our current Shopify services also include enhanced features that may use information about your interactions with our store, other merchants and Shopify to help protect, grow and improve our business, including through personalised advertising.
For certain enhanced features, Shopify is responsible for processing personal information and responding to requests concerning that processing.
Further information is available through:
Shopify Privacy Policy:
https://www.shopify.com/legal/privacy
Shopify Privacy Portal:
https://privacy.shopify.com/en
INTERNATIONAL PROCESSING
Shopify and other service providers may store or process personal information outside Australia or the country where you live. The locations depend on the providers and services involved.
Where required by applicable law, we take steps to ensure appropriate safeguards apply to overseas disclosures.
For transfers from the European Economic Area or United Kingdom, recognised safeguards may include adequacy decisions or approved contractual clauses, as applicable.
SECURITY AND RETENTION
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. However, no internet transmission or storage system is completely secure.
Please keep account credentials confidential and do not email full payment card details or unnecessary sensitive information.
We retain personal information for as long as reasonably necessary to provide our Services, maintain required business records, meet legal obligations and resolve disputes. When information is no longer required, we take reasonable steps to delete or de-identify it, subject to applicable retention requirements.
YOUR RIGHTS AND CHOICES
You can contact us to request access to or correction of your personal information.
Depending on applicable law, you may also have rights to request deletion, obtain a portable copy, restrict or object to processing, withdraw consent, or opt out of certain advertising-related sharing.
These rights may be subject to exceptions, including where we must retain information for legal or transaction-record purposes.
Send requests to Auranutritionsales@gmail.com. We may need to verify your identity before responding. An authorised representative may act on your behalf where permitted, subject to verification of their authority.
We will respond within the timeframe required by applicable law and will not discriminate against you for exercising applicable privacy rights.
CHILDREN’S PRIVACY
Our Services are not intended for children, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, contact Auranutritionsales@gmail.com so we can investigate and take appropriate action.
THIRD-PARTY WEBSITES
Our website may link to third-party websites or platforms. Their privacy practices are governed by their own policies.
Information you post publicly, including reviews or social media comments, may be visible to others. Please avoid including private or sensitive information in public posts.
PRIVACY COMPLAINTS
If you have a concern about how we handle personal information, email Auranutritionsales@gmail.com with details of your complaint.
We will review your concern, investigate as appropriate and respond within a reasonable period, aiming to respond within 30 days.
If you are dissatisfied with our response, you may contact the relevant privacy regulator where applicable. In Australia, this is the Office of the Australian Information Commissioner:
https://www.oaic.gov.au
CHANGES TO THIS POLICY
We may update this policy to reflect changes to our practices, services or legal requirements. The current version will appear on our website with an updated revision date. We will provide additional notice where required by law.
CONTACT US
For privacy enquiries, complaints or requests concerning your personal information:
Aura Nutrition
Email: Auranutritionsales@gmail.com
Website: https://shopauranutrition.com